Draft: this guide describes a feature customers can't use yet, so production leaves it out.
Call a customer
Call from a customer’s thread, or dial any number from the keypad on your phone and choose which of your numbers it comes from.
From a conversation
Open the customer’s thread and choose the phone button beside their name. The call goes from the number the conversation is on.
From the keypad, on your phone
- In Inbox, tap Keypad at the top right.
- Pick the number to call from: one pill for each of your team’s numbers.
- Type the number you’re calling, and tap Call. Hold Delete to clear it.
When the call ends, it’s added to the customer’s thread with how long it lasted.
Updated