Draft: this guide describes a feature customers can't use yet, so production leaves it out.
Missed calls
A call nobody took shows as Missed call in red, in the list and in the thread.
A missed call shows up in two places:
- In the conversation list, the customer’s row shows the missed call as its latest line, in red.
- In the thread, as Missed call with the time.
On your phone, Call back under the missed call calls the customer straight back. On the web, use the phone button beside their name.
When the AI agent takes a message from a caller instead, it shows as a callback request with a time to call back by. See How callback requests work.
Updated