Draft: this guide describes a feature customers can't use yet, so production leaves it out.
Mute, keypad and ending a call
Once you’re on a call, you can mute yourself, use the keypad and end the call from the call screen.
On the web
Open the Live call tab beside the thread. Once you’re on the call:
- Mute silences your microphone, and reads Muted until you choose it again.
- End ends the call at once.
On your phone
The call fills the screen, with the customer, how long the call has run, what Soja found and the transcript. At the bottom:
- Mute and Speaker, which fill in while they’re on.
- Keypad, to press numbers during the call, as a phone menu asks.
- End, in red.
Choose the arrow at the top left to go back to the thread without leaving the call.
When the call ends, it’s added to the thread with how long it lasted and a summary of what was said.
Updated